Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and I-E-M, an independent technology brand operated by its founder, Domenick Arlon Hall ("I-E-M", "we", "us"). Formation of a legal entity is pending; when formed, that entity will assume these terms. By using any I-E-M website, application, software-as-a-service product ("Services"), or by purchasing consultations or technical work, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services for an organization, you confirm you have authority to bind it.

2. Eligibility and children

You must be at least 18 to create an account or buy Services. Children's learning products may be used by children only with a parent or legal guardian who accepts these Terms on the child's behalf and supervises use. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

3. Accounts and access

Staff and corporate accounts are by invitation only. You are responsible for your credentials and for all activity under your account. Multifactor authentication is required where offered. Do not share, sell or transfer access. We may suspend or end any account that threatens the security, integrity or reputation of the Services.

4. Software-as-a-service subscriptions

Subscriptions renew automatically for the same term unless cancelled before renewal. Fees are due in advance and are non-refundable except where required by law or stated in writing. We may change prices with at least 30 days' notice before your next renewal. Unpaid accounts may be suspended. You are responsible for applicable taxes.

We may update, improve or discontinue features. We aim for reliable service but do not guarantee uninterrupted or error-free operation, and scheduled or emergency maintenance may occur.

5. Consultations and technical services

Consultations, blueprints, network and tower work, computer and hardware repair, robotics, security assessments and AI or model development are provided under a written quote, statement of work or invoice, which controls if it conflicts with these Terms. Estimates are not guarantees. Field work depends on site safety, access, permits and third-party equipment. You are responsible for backing up your data before any repair or service. Blueprints and designs are advisory and must be reviewed and approved by licensed professionals and local authorities where required by law.

6. Products and inventory sales

Hardware such as cameras and computer parts is sold as described at the time of sale. Manufacturer warranties pass through to you where available; I-E-M adds no warranty unless stated in writing. Returns are accepted only as stated on your receipt or invoice.

7. Intellectual property

The I-E-M name, emblem, designs, software, content, AI systems (including AUGI), learning methods and all related materials are owned by I-E-M or its licensors and protected by copyright, trademark and other laws. Trademark applications may be pending; no registration is claimed unless stated. You receive a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose. You may not copy, resell, reverse engineer, scrape, or build competing products from the Services.

You keep ownership of content you submit. You grant us a license to host, process and display it only as needed to provide the Services. Work product delivered under a paid statement of work transfers only as stated in that document and after full payment.

8. Acceptable use

Your use must follow our Acceptable Use Policy, which is part of these Terms.

9. Confidentiality

Each party will protect the other's non-public business, technical and financial information with reasonable care and use it only for the engagement. This does not apply to information that is public, independently developed, or legally required to be disclosed.

10. Disclaimers

EXCEPT AS EXPRESSLY STATED IN WRITING, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. Security services reduce risk but cannot guarantee that any system is free from breach. AI-generated output may be inaccurate and must be reviewed before you rely on it. Nothing we provide is legal, financial, tax or medical advice.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, I-E-M AND ITS FOUNDER, STAFF AND CONTRACTORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE IT AROSE. Some jurisdictions do not allow these limits, so they apply only as far as the law allows.

12. Indemnity

You will defend and indemnify I-E-M against claims, losses and costs (including reasonable attorneys' fees) arising from your content, your misuse of the Services, or your violation of these Terms or of law.

13. Contractors

Contractors, including 1099 and international contractors, are independent and are not employees, partners or agents of I-E-M unless a signed agreement says otherwise. Contractors are responsible for their own taxes, insurance and compliance with local law.

14. Termination

You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, legal risk or security reasons. Sections that by their nature should survive (ownership, payment, disclaimers, liability limits, indemnity, disputes) survive termination.

15. Disputes and governing law

These Terms are governed by the laws of the State of Alabama, USA, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and try in good faith to resolve the dispute for 30 days. Claims must be brought individually, not as part of a class or representative action, to the extent permitted by law. Courts located in Alabama have exclusive jurisdiction, except that either party may seek urgent injunctive relief anywhere.

16. Changes and general terms

We may update these Terms; the date above shows the latest version, and continued use means you accept the changes. If any part is unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent. These Terms, with any written quote or statement of work, are the entire agreement on their subject.

Questions about these Terms can be sent through our contact page.